I had used Megaflowers twice before to send my wife flowers in Moscow with no problems, but Valentine's Day was a completely different experience. After paying extra for the arrangement because it was a Valentine's Day delivery, my wife never received a call on the 14th. I received an email at 00:25 15February Moscow time *falsely* claiming that my flowers had been delivered. My wife didn't receive a call until around 10:30 15February, and the flowers were not delivered until around 12:00 15February. When my wife asked why the flowers were a day late, the delivery guy had the audacity to tell her "please do not call and complain!" The Megaflowers website claims a "100% Refund Guarantee," but they have so far refused to answer the two emails I sent to email@example.com on 14/15February. My order was #24344.
Dear Mark,Thank you very much for Your review on our website. Please, accept our sincere apologies for the fact that we have worried You and Your wife.
We are sincerely sorry that we have upset You on a such wonderful day. Unfortunately, there was so big volume of orders on February 14, that we were unable to deliver all orders that day. That is why a small part of the orders was replaced next day, but of course, it does not justify us and it was just our problem!
We are fully admitting our guilt. We love and value each of our customers, and we are very upset when someone of them is disappointed or upset too...As a compensation, the company is ready to give You back the full amount of the order. An application for refund has been sent to Your e-mail address.
We hope so much that You will forgive us and be among our customers in the future. Please give us a chance to prove that we are able not only make the mistakes, but also correct them.
Best regards, Megaflowers
really awful for valentines day, they lost the order and already have 7 hours late but don't try to do anything to help solving that problem, even after many call to them
Thank you so much for your review on our website. You are absolutely right that the delivery time in your order was noted from 10 am to 12 pm. A courier could not deliver the order because Anastasia's number was not correct enough. As soon as we got correct number, the order was successfully delivered. Please, sorry once again that there was no any warning about exact time delivery on our website on Valentine's Day! We are taking care about our customers, that is why we are ready to return you 50% of the order sum.
Promise me by photos and they didn't took it on the delivery moment !! And the price was very expensive more than any another website. In then no photos !!
Dear Mlagy we apologize, but on holidays, photo service at the time of delivery is not valid. The cost of bouquets is influenced by the increase in suppliers. We understand Your frustration and I want to please You. Gift coupon discount. We hope to see you again. Best regards, Megaflowers company
Really good!! bravi!!! I advice everyone to use this company!! I used from Italy.
All good! Easy to buy, a lot options to pay, help me every time with my online questions and most important, girls is so happy!! Thanks guys! Well done!
Another outstanding service! My Mom loves the flowers! PayPal payment method makes much easy to order. I found this company several years ago.Recommended to all my friends. And they love it!
Dear Mega Flowers, I am living in Antalya - Turkey, i am glad to meet with this web page, it makes distances closer for us. Delivery time super and goods are perfect, thank you so much indeed.
The flowers are beautiful and my girlfriend loves them but for my special request, I asked for whoever is delivering the flowers to tell my girlfriend, "Дени любит тебя". They didn't do that. I was very disappointed.
Dear Mr. Grgic,
Thank You for your positive assessment of our work, despite the fact that we did not fulfill Your wish.
We understand how important for You were the wish to tell personally Your words . We are sincerely sorry that it happened. Please, be sure that the guilty employee will be punished.
Mr. Grgic, we are ready to rectify the situation. As an apology for a mistake we will deliver Your present again, telling Your words personally to Elizaveta.
Looking forward to meet You!
Very good service and very active customer support. Loved it!
3Rd time using And Beautiful flowers once again. Never cease to amaze. Thankyou
Excellent Delivery on time The product was as in the photo in the web.
This was my second order with Megaflowers. Once again, everything proceeded flawlessly. Thank you for such wonderful service. Jean-Paul
Great service, the roses arrived on time. Although some of the petals on the white roses were a bit withered, the overall appearance of the bouquet was beautiful. The staff was very nice and helpful, they replied to my email in a few hours.
Dear Narin Kero,
Thanks for your review. We are happy to hear you are satisfied with our service, and you've got a positive emotions working with us.
The flowers's freshness is one of our main quality guaranteed by the company. We are making sure that all flowers used by our florists are the freshest.
To find out more information in this matter we've tried to reach out to you over the phone, but weren't able to. Please contact us by phone +7-800-5555-714, or by email firstname.lastname@example.org or by the online chat on our website.
Looking forward to your reply
Best regards, Megaflowers
Our company policy is full responsibility for our customers orders.